ABOUT US
Welcome to Alpha Computer Online Store (www.AlphaPCStore.com), your best source for IT business supplies and services, including to computer parts, components, and peripherals and software installation, configuration, maintenance, repairing and technical support, as well as network and web designs. We have plenty experiences and well credit for eight years. We are dedicated to the principle of providing the best online purchasing experience for all your computing needs. We will provide our customers with only quality products at competitive prices. Our customers' satisfaction is our primary objective. We are confident that our product knowledge and customer service will make us a premier solutions provider for all of your computing needs and look forward to serving you at the present and in the future. If you cannot find a product on our website, please call or email us and we will be more than happy to assist you. If you have any comments or suggestions regarding our store or service, please e-mail to us so that we may better serve you in the future. We will respond to all comments and requests within 24 business hours.
 
 
Address 81 Lancaster Ave. Great Valley Center Suite 6
Malvern , PA 19355 USA
Phone (610) 296 8208
Fax (610) 296 8508
Service Hours Monday - Friday 9:00 am. -7:00 pm.(EST)
Email: sale:      sales@alphapcstore.com

Info:        info@alphapcstore.com

help:      help@alphapcstore.com

 

Terms of Service
   Terms & Conditions  

Your use of the Alpha Online Store is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services.

These terms and conditions may be changed by Alpha International Industrial Inc. in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Alpha International's Online Store following any amendments will constitute agreement to such amendments. 


    Making Purchases  

If you wish to license or make purchases of products or services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Alpha International Industrial Inc. will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.


    Pricing and Typographical Errors  

Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Alpha International Industrial Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

    While we make every attempt to verify prices before charging your credit card, Alpha  International Industrial Inc. shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Alpha International Industrial Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

    We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not match competitor's pricing, offer price protection, or provide quantity quotes."


    Order Acceptance Policy  

The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Alpha International  Industrial Inc. reserves the right at any time after receipt of your order to accept or decline your order. Alpha International  Industrial Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in accordance with our order limitation policy.

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

Because of the security issue we may contact the customer by phone. Before we confirm the order, we don't accept and send any product.


    Payment Policy  

On-Line Order by Credit Card
VISA, Master Card, Discover, and American Express Credit Cards are currently accepted by Alpha International Industrial Inc . Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. The order will be shipped to an alternate address only if the address is on file with your credit card issuing bank unless we do the verbal verification with cardholder. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped. The international credit cards with billing address outside United Sates are not accept.

Pre Pay with Checks or Money Orders
To prepay with a check or money order: send payment along with your name, company name if applicable, address, telephone number, e-mail address, and a list of the items you are ordering to:

Alpha International Industrial Inc.
81 Lancaster Ave.  Great Valley Center, Suite 6#
Malvern, PA 19355 


Make checks payable to:  Alpha Computer


You can get the exact amount of your order (parts/systems plus shipping) by placing a pretend order and print out the last page of the order form before the order is actually submitted. Listed on that page will be your items plus shipping.

Please do not send cash. Please send the payment in a traceable method (e.g. USPS registered, UPS, etc..). Alpha International Industrial Inc. is not responsible for payments lost in the mail.

If you still have other questions, please call our customer service department at (610) 296-8208.


    Disclaimer and Limitation of Liability  

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC.  ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC. DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC. RETURN POLICY, ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES ("SERVICE PROVIDERS" SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF ALPHA INTERNATIONAL INDUSTRIAL INDUSTRIAL INC AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THIS AGREEMENT.

A possibility exists that the Site could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the Site. Although Alpha International Industrial Inc. attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to its completeness, correctness, or accuracy. In the event that such an inaccuracy arises, please inform  Alpha International Industrial Inc. so that it can be corrected.

Price and availability of products and services offered on the Site are subject to change without prior notice. To the extent we provide information on availability of products or services, you should not rely on such information.  Alpha International Industrial Inc. will not be liable for any lack of availability of products and services you may order through the Site.

Warranty & Return Policy

    Order Cancellation Policy  

Should you wish to cancel an order, you would be required to refuse delivery of your shipment. An applicable restocking fees along with shipping charges will be charged to your account.


    Return & Replacement Policy  

All items other than opened software and hardware subject to manufacturer's restrictions can be returned within 30 days of purchase for refund or replacement and the following terms and conditions will apply. Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.

  • All Alpha system comes with a one-year labor and parts warranty for hardware excluding any physical damage or software problems. Before any computer system is sent to Alpha International Industrial Inc. all data in the computer should be backed up. Alpha  International Industrial Inc. is not responsible for any data loss during repairing and replacement.
  • CPU and Memory are 10-day money back. The exception for the CPU and memory is necessary due to the frequent price fluctuation in these items. No returns for credit after the time limits will be accepted. These time limits do not offset in any way the warranty of the products.
  • Alpha International Industrial Inc. will replace OEM items only for 23 days from the date of the original invoice. For RETAIL processors or other products support and warranty replacements please contact the manufacturer. For the additional warranty the Purchaser must contact the manufacturer and follow their RMA (Return Merchandise Authorization) procedures and policies. 
  • No returns allowed on opened software and consumables.
  • All returns are required to be labeled with an RMA ( Return Merchandize Authorization) number which has to be obtained by filling out our RMA Request Form  prior to your returning the product.
  • RMA numbers are valid for ten days only and product must reach our warehouse before then. Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted.
  • Return of non-defective products will be subject to a 20% restocking fee on cost.
  • Shipping charges are non-refundable. Any damage to the original packaging might result in additional charges being assessed to your account.
  • Defective products can be returned for replacement with the same product without restocking fee. Replacement product will be shipped out on receipt of the returned product by Alpha International Industrial Inc. without additional shipping charges.
  • Where appropriate, credit will be given within three weeks of return of the product. Credit will be calculated based on price of product on the date the returned item reaches our warehouse.
  • Customers wishing to return or replace any product after thirty days from date of invoice must contact the manufacturer of the product. Alpha International Industrial Inc. will have no liability after 30 days for the date of invoice.

    RMA Procedures  

Any product received in error, in a defective or non-functional (DOA) condition or a product exhibiting a defect under normal working conditions, can be returned to Alpha International Industrial Inc. by the following procedure.

  1. Please fax over a copy of invoice and RMA Request form to (610) 296-8508 or E-mail over to sales@alphapcstore.com to Receive a RMA#
  2. All returned merchandise MUST have an attached packing list, or a copy of Alpha International Industrial Inc. invoice (which includes the serial number of the merchandise returned) A problem tag and RMA Number marked outside of the package. any carton not exhibiting the RMA number Will be refused.
  3. All RMA Numbers are good for fourteen (14) days from date issued. Please ship the merchandise as soon as possible.
  4. Shipping charge MUST BE PAID BY CUSTOMER Freight collect or C.O.D will be refused.
  5. All defective will be replaced or repaired at Alpha International Industrial Inc. discretion within the terms and limits of the Manufacture's warranty.
  6. All returned merchandise MUST be received by Alpha International Industrial Inc. before a replacement can be made.
  7. Return of non-defective products will be subject to a 20% restocking fee on cost.
  8. Alpha International Industrial Inc. is not responsible for shipping damages. All claims for shipping damage MUST be presented to carrier immediately by customer.
  9. Replacement RMA items will be shipped back to Customers via UPS Ground only. Express and overseas shipping is subject to an additional cost to the customer.

*****No Cash Refund******


Our contact information

By email:
Business email address (admin@yourdomain.com is the default)

By standard mail:
Your business name
Street number and name
City, State, Zip code

By phone:
555 555-1212 (between H a.m. and H p.m. time zone)

sales@alphapcstore.com

Shipping Information:

Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.

Refund, Returns and Cancellation Policies:

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.

Frequently Asked Questions:

Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.